Customer Interaction 2.0:
Adopting Social Media as Customer Service Channels

In Journal of Advances in Information Technology (JAIT), Special Issue on Current Trends & Application in Web 2.0, Vol 2, No 4, pp. 222-233. ISSN 1798-2340. November 2011.

Publication Date:	2011
Type of Publication:	Konferenzen/Journale