SCM - A Simple, Modular and Flexible Customer Interaction Management System

Proceedings of the International Conference on Information Society (i-Society 2011), pp. 153-158, 27.-29. Juni 2011, London, UK. ISBN: 978-0-9564263-8-3. Copyright © i-Society 2011 Technical Co-Sponsored by IEEE UK/RI Computer Chapter.

Authors/Editors:	Jörg Schuster Yeong Su Lee Despina Kobothanassi Matthias Bargel
Publication Date:	2011
Type of Publication:	Konferenzen/Journale