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(Click for frequent words.) 72 customer satisfaction 60 Customer Loyalty 59 customer 58 loyalty 55 customer centric 54 Loylogic 53 profitability 53 operational efficiency 52 ROI 52 operational efficiencies 52 Satmetrix 51 mychoice 51 MediaTrac 51 operational excellence 50 multiple touchpoints 50 value proposition 50 cart abandonment 50 Customer Satisfaction 50 CustomerLink 50 Customer 50 customer centricity 50 Customer Experience 49 TeaLeaf 49 referenceability 49 customer touchpoints 49 eTailers 49 LoyaltyTrac 49 measurable ROI 49 Clubcard loyalty 49 personalized retargeting 49 DSW Rewards 48 MoneyGram Rewards 48 maximizing ROI 48 Chockstone 48 loyalTXT 48 cross-sell/up-sell 48 Loyalty Program 48 Empathica 48 Net Promoter 48 LoyaltyMatch OnDemand 48 goldpoints plus 48 upsell 47 investment ROMI 47 FuelLinks 47 Bazaarvoice Stories 47 JetBlue TrueBlue 47 Customer Experience Management 47 Medallia 47 upsells 47 upselling 47 Cellit Studio 47 stickiness 47 Wyndham Rewards ® 47 Astute Solutions 47 searchandising 47 click throughs 47 touchpoints 47 visit www.affinion.com 47 XPIENT 47 Merchandise Optimization solutions 47 Brand Loyalty 46 eMerchants 46 Strativity 46 Shoppers Optimum 46 Customer Retention 46 HealthMiles 46 shareowner value 46 touchpoint 46 customers 46 Omniture Merchandising 46 measurement ForeSee Results 46 Precima 46 CPG marketers 46 eMS 46 Velocitymoney.com 46 Mobibucks 46 MyPoints 46 Loyalty Lab 46 Brent Dusing CEO 46 email deliverability 46 eMerchant 46 eCommerce 46 Qantas Frequent Flyer 46 VeriSign SSL Certificates 46 TouchCommerce 46 Customer Loyalty Program 46 UChoose Rewards 45 ePowerCenter 45 demonstrable ROI 45 shopability 45 Ivan Szeftel president 45 La Quinta Returns 45 Givex 45 Marriott.com 45 SkyBonus 45 Loyalty Partner 45 www.points.com 45 advertising spend ROAS 45 inventory shrinkage 45 Giangano 45 enables CSPs 45 ACSI methodology 45 PCI compliance 45 multibranding 45 Incentive Logic 45 Amadesa 45 Reward Card 45 Baesman 45 quantifiable ROI 45 REDcard Rewards 45 Multichannel Marketing 45 Pump Perks 45 Omniture Insight 45 eRetail 45 Envysion Video 45 TurnTo 45 clienteling 45 Success Metrics 45 LinkConnector 45 WomenCertified 45 Cabela CLUB Visa 45 CustomerSat 44 PowerUp Rewards 44 andcustomer 44 Markdown Optimization 44 MarketTools CustomerSat 44 iCarMagic 44 Schoolpop 44 Retalix Loyalty 44 Customer Engagement 44 Sundrop Mobile 44 CashStar 44 measureable ROI 44 Loyalty Rewards 44 SmartShop 44 social networking www.classmates.com 44 Raving Fan 44 continually innovate 44 Guest Satisfaction 44 Foresee Results 44 Loyalty Programs 44 Loyalty 44 InteliSpend 44 MyCoupons 44 Marriott Rewards ® 44 fuelperks 44 Fuelperks 44 JCP Rewards 44 billpay 44 RewardsNOW 44 Robert Passikoff president 44 Nectar loyalty 44 Merchandise Optimization 44 personalization 44 YASH Technologies focuses 44 resellers integrators 44 gCommerce 44 With Chordiant Cx 44 ROAS 44 Fred Reichheld 44 differentiation 44 MyOpportunityTracker 44 Vesdia Corporation 44 eCRM 44 XIGroup 44 iVision Mobile 44 DineInsight 43 QSRs 43 Travelling Connect 43 Amae CI Suite 43 Hilton HHonors guest 43 Paybefore Awards 43 NCR APTRA eMarketing 43 ResponseTek 43 ToolKing.com 43 TrueDemand 43 Coremetrics LIVEmail 43 FlyBuys 43 virality 43 brand 43 findability 43 FSIs 43 social networking www.Classmates.com 43 #-#-FLOWERS 43 WOM 43 segmentation 43 Loyalty Pre Paid 43 couponing 43 Customer Centricity 43 iPoints 43 competitive differentiator 43 DirectSpend 43 ClubMom 43 Mocapay 43 Adlucent 43 Net Promoter Score 43 Clienteling 43 E tailers 43 ArrowStream OnDemand 43 SPSS predictive analytics 43 LoyaltyOne 43 nextGEN 43 maximize ROI 43 Communispace Corporation 43 Incentive Compensation Management 43 Strativity Group 43 B2B 43 Clubcard loyalty scheme 43 MicroStrategy COO Sanju Bansal 43 Barclaycard Freedom 43 OrderGroove 43 Mark Vigoroso 43 B2B marketers 43 PriceStrat 43 STELLAService 43 CPOV 43 worksite wellness programs 43 iPost 43 Ken Fenyo Kroger 43 InCircle 43 Memova 43 Cartera Commerce 43 Facecard 43 SuperGuarantee ® 43 multi touchpoint 43 AIR MILES 43 targetability 43 Customer Feedback 43 SkyWire 43 Brandweek Customer Loyalty 43 SavingStar 43 MoneyMap 43 metrics 43 Crowd Factory 43 Customized Connections 43 Ecometry 43 Communispace 43 ROI metrics 43 CPG manufacturers 43 Speedy Rewards 43 PaxPro 42 Bjorn Espenes CEO 42 Discover cardmembers 42 Customer Experiences 42 Fly Buys 42 SuperpagesDirect 42 Worklife Rewards 42 continually innovating 42 Cliff Conneighton senior 42 AIRMILES 42 SuiteApp 42 eBizAutos 42 empowers marketers 42 welcomerewards 42 ecommerce 42 QSR Automations ® 42 CallStream 42 Mercent Performance 42 Kobie Marketing 42 Xactly Rewards 42 continuous improvement 42 Demandbase Professional 42 engender loyalty 42 Hallmark Insights 42 BuyerTrust 42 ROIs 42 CallCommand 42 Reichheld 42 executional excellence 42 PartnerONE 42 ARSgroup 42 OnTouch TM merchandising 42 Bazaarvoice 42 Employee Engagement 42 EMV enablement 42 Customer Relationships 42 mindshare 42 MICROS iCare 42 Invodo 42 telSPACE 42 Avendra 42 Deliberate Listening 42 OnTouch ™ 42 Charisma #:# 42 CognitiveDATA 42 key differentiator 42 LoyaltyMatch.com 42 LANPASS Visa 42 Wyndham Rewards loyalty 42 subscriber churn 42 PeopleDeals 42 Relationship Marketing 42 Jeff Liesendahl CEO 42 Tesco Clubcard 42 Tetherball 42 Sitebrand personalizes 42 Clubcard 42 talkability 42 Vesdia 42 ThankYou Network 42 DOOH advertising 42 Points.com 42 ipoints 42 LetterMark email 42 Niche Retail 42 LMS ResNet 42 SecureConnect ® 42 EDLP 42 OnStation 42 TARGUSinfo 42 Givex gift 42 TSX AER 42 OnTouch TM 42 Click Tactics 42 Greg Gianforte CEO 42 enRICH 42 Wyndham Rewards R 42 MyPoints.com 42 Compete Kantar Media 42 MyBuys 42 MobileIQ TM 42 E2e 42 actionable insights 42 JetPrivilege 42 Arketi 42 RateTiger 42 e commerce 42 B2C B2B 42 ClickSquared 42 OneVu 42 Quris 42 retailers catalogers 42 ShopAtHome.com 42 outbound IVR 41 eStara 41 3dcart 41 EzRez 41 VeraCentra 41 Wyndham Rewards 41 Schwedelson 41 Etihad Guest 41 Darryl Demos 41 Modiv Media 41 please visit www.groupeaeroplan.com 41 breakfast daypart 41 Valicom 41 Rolleigh 41 measurability 41 XSell 41 PCI Compliance 41 customer touchpoint 41 MarketEdge X 41 Belief Project 41 Portfolio Optimizer 41 breakfast Schaufelberger 41 Utix 41 MICROS Retail 41 ThankYou Members 41 B2B Soft 41 ExtraCare loyalty 41 Customer Loyalty Engagement 41 RewardTrax 41 BrightWave 41 ThreatMetrix Fraud Network 41 B#B#C 41 PartnersFirst 41 Sanju Bansal MicroStrategy COO 41 NHQ Program 41 Maximiles 41 FASTLANE 41 SEDONA CRM 41 Kelly Hlavinka 41 Inc. NASDAQ DINE 41 itscustomers 41 Cardmobili 41 Eechambadi 41 Hipcricket 41 MotivAction 41 T BusinessDirect 41 Nortel Networks enriches 41 Copier Market 41 DemandTec nextGEN 41 VOILÀ Hotel Rewards 41 O'Currance 41 eService 41 Customer Relationship 41 ITSMA 41 Imerex 41 andservice 41 Operational Excellence 41 Marwan Forzley President 41 Render Films 41 BizRate 41 maximizes ROI 41 usability 41 CommissionSoup 41 Beefeater Brewers Fayre 41 Healthnotes Connect 41 VisaVisa 41 predictive informatics 41 ICE.com 41 ForeSee 41 ForeSee Results identifies 41 Profitability 41 Rodney Kuhn Envision 41 www.affinion.com enhances 41 FFPs 41 Trusted Advisor 41 EBPP 41 Retaligent 41 Simon Giftcard 41 ShopAds 41 EuroBonus 41 Alvenda 41 VeriSign EV SSL Certificates 41 CHEFS Catalog 41 marketers 41 Market Metrix 41 Workforce Locator 41 BBB Accreditation 41 MyWebGrocer 41 Lumenis invests heavily 41 IntelliResponse 41 Coremetrics Connect 41 continuously innovating 41 Fuel AdvantEdge 41 VOILÀ 41 Epiphany Interaction Advisor 41 Demandforce 41 AVV Autobase 41 Hilton HHonors 41 Discounter 41 postpaid churn 41 Optimost 41 Service Providers CSPs 41 Truecount 41 Lior Arussy 41 LeadLife 41 eCarList 41 AmazingMail 41 Intelligent Influence 41 Fred Lizza 41 Dataium 41 automating workflows 41 Randy Littleson vice 41 B2C 41 BalticMiles 41 Wyndham ByRequest ® 41 Leadfusion 41 CDMdata Inc. 41 Stored Value Punch 41 eZCom 41 CardStar 41 MARS Advertising 41 MetroSplash 41 chainwide 41 ipoints.co.uk 41 iHotelier CRS 41 TripRewards ® 41 Benihana Teppanyaki 41 SuperTradeExchange 41 BT Fresca 41 SpeedLine 41 MDSi 41 PayPilot 41 branchless bank 41 Acquity Group 41 David Brussin 41 CruiseNow.com 41 Employee Surveys 41 AE aerie 41 DriveSync TM 41 MVaaS 41 Streamlined workflows 41 Vtrenz 41 Travelclick 41 ROI calculator 41 Southwest Airlines Rapid Rewards 40 AVOLENT 40 BelTek 40 Responsys 40 Borders Rewards 40 Arussy 40 VIPGift 40 Eversave.com 40 Ernex 40 Yesmail 40 FRONTLINE Selling 40 Intura 40 winback 40 competitively differentiated 40 eGift 40 Gifting Platform 40 PCI DSS compliance 40 SocialConnect 40 Delta SkyMiles R 40 WebMetro 40 Andy Zeinfeld CEO 40 SpeechMiner Root Cause SpeechMiner 40 partners HotSchedules vastly 40 CrediMax 40 Celebros 40 RichFX 40 AML RightSource 40 superprime 40 Reputation Pulse 40 hotel WebSpace 40 Bizrate 40 HipCricket 40 LivePerson 40 DemandTec Promotion 40 FiCentive 40 HomeServe dedicates itself 40 mIQ 40 3united 40 predictive analytic solutions 40 Avail Intelligence 40 dunnhumby 40 Shopper Discounts & 40 Inc. www.ArtChannelGalleries.com offering 40 Valued Customer 40 RadioLoyalty 40 efficiencies 40 DeliVision 40 Ceridian Stored Value 40 visit www.vipdesk.com 40 Hospitality eBusiness Strategies 40 Affiliate Window 40 Mindshare Technologies 40 CallerXchange 40 RedPrairie Execution Management 40 nGen Knowledgebase 40 DIRECTV DVR Scheduler 40 Expesite 40 2Checkout 40 #octane 40 localized assortments 40 RBS Lynk 40 Pursway 40 mSnap 40 Dealers Choice Awards 40 netPRpro Inc. 40 Authenticate Pro 40 XIAM 40 Customer Loyalty Programs 40 AutoZoners 40 B2B Marketers 40 Intelligent Authentication 40 Kubi Enable 40 marketing 40 Ernex division Moneris 40 Maritz Loyalty Marketing 40 PartnerAdvantage 40 Highest Customer Satisfaction 40 solutionsthat 40 Outtask 40 brands 40 Cabela LL Bean 40 Orbiscom 40 Paynet Systems 40 Delta SkyMiles ® 40 SearchPath 40 Comergent 40 NETexponent 40 PIN debit cards 40 Stratigent 40 Blastoff Network 40 SafeCart 40 TicketOS 40 frequent flier 40 SiteCatalyst 40 Collinson Latitude 40 RewardStream 40 Customer Lifecycle Management 40 Trusted Marketplace 40 Perfume.com 40 competitively advantaged 40 Opticard 40 PerksCard 40 Groupe Aeroplan Inc. 40 PeopleMetrics 40 Zavers 40 clickthrough rates 40 Customer Service 40 contactless sticker 40 WebiMax 40 Citi ThankYou Network 40 competitive differentiators 40 Proclivity 40 Valutec 40 platform Thunderhead NOW 40 Autotarget 40 Brand.net s 40 Customer Focused 40 profit margins 40 Tealeaf 40 AirIncentives 40 Futura Rewards 40 buySAFE Bonding 40 VOILA Hotel Rewards 40 Iain McCready CEO 40 Omniture SearchCenter 40 REZconnect Technologies division 40 Additech 40 Empirix 40 Permuto 40 VoiceAds 40 Atrinsic Interactive 40 TopRight 40 RealDialog 40 iPerceptions Satisfaction Index iPSI 40 iovation ReputationManager 40 WomenCertified ® 40 Tim Suther Acxiom 40 ii Immtech ability 40 Adchemy 40 eSales 40 BrandVoice 40 Plussa 40 CoolSavings 40 OnePIN 40 DSES 40 Pehr Luedtke CEO 40 eBillme 40 VeriSign Secured Seal 40 Televerde 40 Tabrio TM 40 Dan Vetras CEO 40 Enhance Customer 40 Geoff Galat vice 40 analytics 40 OTCBB PTSEF owner 40 prepaid Boost Mobile 40 Internap FCP 40 AdAdvisor 40 Covad VoIP 40 Search chicagotribune.com 40 UPrinting.com 40 Relationship Rewards 40 Sahir Anand 40 SWABIZ 40 MarketStar 40 ACNielsen VNU business 40 Decktrade 40 K Plussa 40 ThankYou 40 Moosejaw Mountaineering 40 PowerReviews Express 40 Anthony Iacovone 40 ReachForce 40 Superior Customer Experience 40 WebpageFX 40 Savvy marketers 40 Acceller 40 GiftCertificates.com 40 Aeroplan Miles 40 Customer centricity 40 TruePresence 40 Libra OnDemand 40 StorePerform 40 SKYLIST 40 Synchronoss enables 40 mUrgent 40 MarketNet 40 Integrative Logic 40 IntelliBrand 40 Rewards 40 Kefta 40 Aeroplan TSX AER.UN 40 Saba OnDemand 40 FordDirect 40 Janine Popick CEO 40 Demandware eCommerce Platform 40 ITEX Marketplace 40 Customer VOC 40 software visit http:/www.borland.com 40 ICLP 40 EquiTrend 39 Mercent Retail ™ 39 Client Retention 39 retention 39 Avolent 39 Webloyalty 39 SmartClixx 39 B2C marketers 39 Franchise Gator 39 Globoforce 39 fidelity haptic systems 39 Reward Points 39 ZiffLeads 39 AIR MILES Reward 39 FlexPerks 39 Cliqbook 39 ValueSelling 39 mDubai 39 Loyalty Card 39 Agoda Rewards Program 39 Business ExtrAA 39 Robert Passikoff 39 CRUSH Alerts 39 Exhibitgroup Giltspur EG 39 Pigsback.com 39 relationships 39 Visa Contactless 39 Youbet Advantage 39 Jurni 39 Eptica 39 NCR RealScan 39 CCEOC 39 Pricelock 39 Maxifier 39 SkyMiles frequent flier 39 allwords sm 39 Magento Enterprise 39 StrongMail Influencer 39 Corphealth 39 NetByTel 39 VIAMOTO 39 Etihad Guest loyalty 39 SECURE eBill 39 WorldPoints 39 SVnetwork 39 BMC Software BSM 39 Virgin HealthMiles 39 EZYield.com s 39 Extractable 39 Zobrist Consulting 39 Better Ingredients 39 RateVIEW 39 ISOs MLSs 39 portal Points.com 39 SheSpeaks 39 Tony D' Astolfo 39 Marketing Campaigns 39 Atlas OnePoint 39 Quantivo 39 Lodging Interactive 39 myFICO 39 FortiPartner 39 Ionic Media 39 QSGI offsets 39 CEO Greg Gianforte 39 Utopy 39 Build.com 39 CAHPS ® Consumer 39 OneCommand 39 nGen Chat 39 Referral Rewards 39 HawaiianMiles 39 SAS EuroBonus 39 Touch Clarity 39 IBOs 39 LIVEmark 39 Duncan Angove Senior 39 About LivePerson LivePerson 39 Customer Advocacy 39 emarketing solutions 39 Tom Douramakos President 39 Commission Junction www.cj.com 39 postpaid wireless 39 KENSHOO 39 financial consolidations dashboarding 39 DeepTarget OLB 39 Gilbarco 39 Dotomi Direct Messaging 39 POS AIDC 39 CitationAir 39 Sendside 39 Mudlick Mail 39 profi tability 39 GoIP Global offers 39 Thanx Media 39 custom folding carton 39 SiteLINK 39 desktop decisioning 39 iStay 39 JMsolutions 39 TrueBlue Points 39 PartnerSelect 39 GXS B2B outsourcing 39 Talisma Knowledgebase 39 biller direct 39 QuickAddress 39 CL Verify 39 SearchCenter 39 SiteKey TM 39 Augeo 39 Rupert Duchesne 39 Behavioural targeting 39 TuVox 39 Brussin 39 WebDivisor 39 myThings 39 Mercent 39 Pohmer 39 Janine Popick 39 Jumpstart Automotive Group 39 CouponCabin 39 SofTechnics 39 Clearent 39 iCFD 39 CRM 39 eDeals.com 39 promotional cadence 39 Marketworks 39 PremierMiles 39 Clovr 39 Passikoff 39 Navicure 39 revenue streams 39 Tocquigny 39 profitable 39 RadioLoyalty ™ 39 RezOvation 39 eGain Mail 39 DACX Ameyo 39 SalesQuest 39 GuildQuality 39 Bridgevine 39 CDC MarketFirst 39 DirectServe 39 onlinePHR 39 CarsDirect 39 e onlinedata 39 Bazaarvoice Ratings & 39 Concur Connect 39 ShopVisible 39 EZYield 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Knowledge 39 CheetahMail 39 Brian Niccol 39 Tellennium 39 Marketo Lead Management 39 Buzzient 39 key differentiators 39 Emirates Skywards 39 RezHub.com 39 StoreXperience 39 Instant Mobilizer 39 PriceNet 39 arenas cinemas 39 PCI Compliant 39 www.etelcharge.com 39 Jay Herratti CEO 39 PrePay Solutions 39 Elberson Partners 39 VoX VoIP 39 InterDyn AKA 39 SYSTIMAX ® Solutions 39 OperationalVideo TM 39 ShopNBC.com 39 SmartTown 39 Hyatt.com 39 InteliSpend Prepaid Solutions 39 services VASs 39 Neocase 39 compans 39 Odenza 39 IMPAQT 39 Enamics 39 Brian Niccol Pizza 39 MarketingProfs.com 39 b2c 39 Jim Bengier global 39 MAXI Awards 39 mcommerce 39 Donald Boeding 39 shopkick 39 Jeffrey Davidoff Maytag 39 WebSideStory Search 39 Modiv Shopper 39 HotelREZ 39 Rapid Reprice 39 cleanse standardize 39 OnSIP 39 DeepTarget 39 KPI Dashboard 39 eCOST 39 ISV Partner Program 39 experiential marketing 39 platform iXTools 39 Triversity 39 SellCast 39 Malcolm Baldrige Award 39 Xata Turnpike 39 casual dining establishments 39 PPC campaigns 39 RingRevenue 39 SubscribeNet 39 Alebra 39 GiftCardRescue.com 39 Membership Rewards 39 PartnerPoint 38 NCR SelfServ ATMs 38 E.piphany E.6 38 ArrowStream 38 Sami Jajeh principal 38 SUBWAY Restaurants 38 Cashback Bonus rewards 38 TargetRx 38 Search themorningcall.com Web 38 merchant acquirers 38 KSS Fuels 38 PIN debit 38 Donna Fluss president 38 marketshare 38 Marketmax 38 eStara Click 38 LeadJen 38 Scott Langdoc 38 Jacada unified desktop 38 TeleNet 38 WebCollage 38 magnify# 38 VoC 38 Lifespring Health 38 ZINFI 38 Accertify 38 Demandbase 38 XSell platform 38 ShopText 38 eMarketers 38 Fuelcard Company 38 Interactive Softworks 38 mPayment 38 DealerUps 38 MCIF 38 LastMinuteTravel.com 38 Cisco SocialMiner 38 HHonors 38 Goodmail CertifiedEmail 38 MindFireInc 38 AdSpace 38 BannerView.com 38 WebRoom 38 Ultimate Rewards 38 YCD Multimedia 38 SolutionSet 38 Comparison Shopping Site 38 getaroom.com 38 ContentLogic 38 LinkTrust 38 Michael Pietrunti